BPO recruitment software for voice process
Hirin.ai reaches applicants on WhatsApp, runs AI voice screens with a listening test and a short role play, checks typing, shift and commute, and keeps every bulk hiring batch on track until training starts. Your floor fills on time, and client ramps go live on the date you promised.
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What is BPO recruitment software?
BPO recruitment software helps contact centres, back office and KPO teams, and BPO staffing firms hire at volume. Hirin.ai reaches applicants on WhatsApp, runs AI voice screens and typing tests, checks shift and commute before the offer, and keeps every batch on track to day thirty.
Last updated October 2026Hirin.ai for BPO and KPO hiring at a glance
- Hires for
- Voice and chat support, tech support, back office, finance and accounts, medical coding and KPO analysts
- Reaches
- Applicants on WhatsApp, from your database, referrals and job boards
- Screens
- AI voice calls with a listening test, read aloud and role play: fluency, grammar, clarity and listening
- Tests
- Typing speed and accuracy, email writing, and Excel or domain tests for KPO roles
- Checks
- Night and rotational shifts, cab route or commute, work from home setup and joining date
- Holds
- Reminders before training and check ins through the first 30 days
- Works with
- WhatsApp, Google Calendar, Microsoft Teams, Google Meet and email, plus Android and iOS apps
Fill 200 seats by the 1st. Fill most of them again before the year is out.
8 to 10months is the average tenure in voice based roles in India's BPM sector, where attrition runs at 30 to 35%, according to a CIEL HR report. Source: Storyboard18, July 2025.
Client moved go live up by a week. We still need 90 agents.Operations head · voice process
400 came to Saturday's walk in. Most had no idea what the job was.TA lead · Noida
Twelve offers for the night batch. Seven showed up on day one.Recruiter · Hyderabad
Client rejected half the batch at their voice round.BPO staffing recruiter · 7:20 pm
How does Hirin.ai hire for BPO and KPO roles?
From a go live date to a batch that's still on the floor at day thirty, in four steps.
- 01 · Plan
Start from the go live date.
Tell Hirin.ai the seats, the process and the go live date. It works back through training, offers and screening to how many people you need to reach this week, using the pass and join rates from your own past ramps.
- 02 · Hear
Every applicant gets a voice screen.
An AI call asks about notice, shifts and commute, then runs a listening test, a read aloud and a short customer role play, in English or the language of the process. Scores come with the recording, and anyone close to the line goes to a person on your team.
- 03 · Test
Typing, shift and setup, checked before the interview.
Chat and back office candidates take a typing test and write a short email reply. KPO roles get an Excel or domain test. WhatsApp confirms the things that sink batches later.
- ANight shifts, rotational offs and US hours
- BCab route or commute time
- CLaptop and broadband for work from home days
- 04 · Hold
Get the batch to day thirty.
Offers go out on WhatsApp, reminders go the evening before training, and Hirin.ai checks in through the first weeks. When someone misses a day or goes quiet, the recruiter hears about it the same morning.
Pick a process. Watch the batch fill.
Choose a process and who you're hiring for. Hirin.ai reaches applicants on WhatsApp, screens them on AI calls or tests, checks shift and commute, and fills the training batch. Sample data.
One platform for both sides of BPO hiring.
Whether you fill your own floor or ramp for a client, the hard parts are the same: volume against a date, voices that pass the client's round, and people who turn up on day one.
BPOs, KPOs and GCC operations
Operations gets its batches on time, and team leads stop leaving the floor to interview walk ins.
- Ramps planned back from the go live date
- The same voice screen and scorecard on every site and shift
- Walk in drives replaced by screens candidates take on their phone
- Batches tracked from offer to day thirty
BPO staffing and RPO teams
Your desk fills client ramps faster and sends batches that pass the client's voice round.
- Bulk mandates screened overnight, by process and language
- Recordings and scores with every profile you send
- Your own database searched before you pay for job board credits
- Duplicate checks per client and joining tracked
BPO and KPO roles teams hire with Hirin.ai
What changes for you.
Pick your seat, then flip between today and the same stretch of work with Hirin.ai. Drag the slider to watch the calling, drives and no show chasing come off your plate.
Your TA team's week
Illustrative example based on typical workloads. Your numbers will differ.
How is Hirin.ai different from walk in drives and job portals for BPO hiring?
Walk in drives give you a crowd. Job portals give you CVs. Neither tells you who can hold a customer call, type fast enough, work nights and turn up on day one. That is the work Hirin.ai does.
| What matters | Hirin.ai | Walk in drives | Job portals and a regular ATS |
|---|---|---|---|
| Reaching applicants | WhatsApp, from your database and referrals | Whoever turns up on Saturday | Keyword searches and CV downloads |
| Voice screening | AI calls with scores and recordings, any time | HR rounds in a queue | Recruiter phone calls |
| Typing and domain tests | Sent on the phone, scored at once | On site, on paper or a shared PC | Not covered |
| Shift and commute | Confirmed before the offer | Asked late, if at all | A field on the form |
| Indian languages | Screened in the language of the process | Depends on who is interviewing | A language filter |
| Training day show up | Reminders and check ins | Calls the night before | A status field |
| Client ramps | Batches with recordings, scores and joining dates | A spreadsheet of names | CVs in an email |
How many recruiter hours does one ramp take by phone?
Assumes about minutes per screening call, and that % of applicants need a second attempt to reach. Change them to match your team.
That's the calling an AI voice screen and WhatsApp take over, around the clock, so recruiters spend the ramp on offers, the close calls and getting people to training.
Volume hiring, real numbers.
161 mandates for 19 clients, from IT and US healthcare to edtech and hospitality, on one board. AI reads every applicant; recruiters decide who goes to the client.
Recruitment agency · name withheldRead the storyMatangi Industries hires for a new business unit in 22 days, not 38
Every applicant screened on WhatsApp or an AI call the same day.
Read Matangi's storyAI engineering and ITGrowExx hires developers 70% faster
Every CV read and ranked, video interviews taken any time: twice the applications, a quarter of the hours.
Read GrowExx's storyNumbers come from each customer's own hiring data or live Hirin.ai careers page. Where a name is withheld, the customer is kept anonymous.
Bring your next ramp. We'll show you the batch.
A 30 minute call with someone from our team, run on a process you're hiring for, or a ramp your client just confirmed.
Which Hirin.ai features do BPO hiring teams use?
From the Hirin.ai blog
Read more on BPO and KPO hiring
Questions about BPO recruitment software
What is BPO recruitment software?
BPO recruitment software helps contact centres, back office and KPO teams, and BPO staffing firms hire at volume. Hirin.ai reaches applicants on WhatsApp, runs AI voice screens with a listening test and a short role play, tests typing and domain skills, checks shift and commute, and keeps each batch on track until training starts. At volume, recruitment automation sends invites, reminders and follow ups for you.
How does Hirin.ai handle high volume hiring for a client ramp?
You set the seats, the process and the go live date. Hirin.ai works back to how many people you need to reach, screens them on AI calls and WhatsApp around the clock, and fills the training batch with people who passed and confirmed the shift. Recruiters spend their time on offers and the close calls.
Can Hirin.ai screen voice process candidates for communication skills?
Yes. An AI call runs a listening test, a read aloud and a short customer role play, and scores fluency, grammar, clarity and listening with the recording attached. Anyone close to the line goes to a person on your team, who decides. Process roles can add a one way AI video interview before the final round.
Does Hirin.ai screen candidates in Hindi and other Indian languages?
Screening calls and WhatsApp chats can run in English and in the language of the process, so a Hindi voice process is screened in Hindi and a Tamil process in Tamil.
Can Hirin.ai test typing speed and non voice skills?
Yes. Chat and back office candidates take a typing test with speed and accuracy and write a short email reply. KPO roles can take an Excel, accounting or domain test. Every score is saved on the profile with the evidence.
How does Hirin.ai reduce training no shows and early attrition?
Shift, commute and joining date are confirmed before the offer, so fewer people drop out over a night shift or a long commute. Reminders go out before training starts, and Hirin.ai checks in through the first weeks and alerts the recruiter when someone misses a day or goes quiet. Offers and joining documents go out on WhatsApp through offer management.
Does Hirin.ai work for KPO roles like finance and accounts, medical coding and research?
Yes. KPO roles are screened for the certification or tools they need, such as CPC for medical coding or Tally and SAP for accounts, then given a short domain test before an interview with the team lead.
Does Hirin.ai work for BPO staffing and RPO firms?
Yes. Staffing desks screen bulk mandates overnight by process and language, search their own database before paying for job board credits, and send each client a batch with recordings, scores and joining dates.
Can candidates apply and screen from their phone instead of a walk in drive?
Yes. Candidates get a WhatsApp link, apply in a few taps and take the AI screening call when it suits them, including evenings and weekends. Only people who pass are invited to the site for the final round. Your career page can carry the same link.
Is candidate data safe with Hirin.ai?
Candidates are told how their data is used, every answer, recording and score is stored against their profile, and access is limited to your team. Hirin.ai is built to support India's Digital Personal Data Protection Act, 2023.